How collection and delivery work
Most orders start with a quote and proof, then we confirm your turnaround time before production begins. Once your item is made and finished, we either arrange local collection from our Somerset West base or pack it for courier delivery to your address.
For collection orders, we will let you know when the item is ready and what to bring with you. For courier orders, please make sure the delivery address is correct, including unit numbers, business parks and gate instructions if needed.
- Collection is arranged only once your order has been marked ready
- Courier delivery is available for Western Cape towns and nationwide destinations
- We do not send out unfinished items unless this was agreed in writing
Local collection from Somerset West
Clients collecting from Somerset West are welcome by appointment once the order is complete. This suits wedding items, shop signage, gift sets and smaller personalised pieces that need a quick handover. We will confirm the collection point and the best time to come through so the handover is smooth.
If you are collecting on behalf of a business, bring the order name and any reference number you were given. If someone else is collecting for you, please tell us in advance so we can make a note on the job card. This helps avoid delays and makes sure the right items are handed over.
- Bring your order reference or the name used on the enquiry
- Check that the vehicle has enough space for larger signs or layered pieces
- For fragile items, keep the parcel flat during transport
Courier options for the Western Cape and beyond
We courier orders from Somerset West to Stellenbosch, Cape Town, Paarl, Hermanus and surrounding areas, as well as further afield across South Africa. Courier timing depends on destination, parcel size and current transport schedules, so we confirm this once the order is packed and ready.
For business clients, we often send multiple items in one consignment, especially for corporate gifts, event signage sets and interior branding pieces. For home orders, we can package one-off gifts, plaques and custom decor securely for door-to-door delivery.
- Western Cape deliveries are often quicker for nearby towns
- Nationwide courier delivery is available on request
- Large or awkward pieces may need special packing and may cost more to send
How we pack wooden gifts and signs
Wooden products need proper packing, especially when they have cut-out lettering, layered sections or engraved detail. We use protective wrapping, corner support where needed and tight packing inside the box so the item does not move around during transit. Coastal humidity can affect timber if it is left exposed, so we seal and pack items as soon as they are ready.
Where a sign has multiple parts, we label the pieces clearly and include any fitting notes if the item needs assembly on site. If your order includes gift personalisation or a sample run, we keep those items together so nothing gets separated in transit.
- Fragile pieces are wrapped and boxed to reduce movement
- Flat-packed signs are marked for easier assembly at delivery
- We can add extra protective packing for long distance shipments if requested
Turnaround times and load-shedding planning
Turnaround times depend on the size of the job, the amount of engraving or cutting required and how many items are in the batch. Load-shedding can affect production schedules at times, so we build in practical buffers when quoting lead times and keep clients updated if the plan changes.
If you have a fixed event date, let us know as early as possible. This is especially important for wedding signage, opening-day branding and bulk gift orders. We can usually advise whether standard courier delivery will work, or whether collection is the safer option.
- Rush orders must be confirmed before payment and production
- Large corporate jobs may be sent in batches to avoid damage
- Weather, municipal access rules and courier delays can affect final timing
What to check before you place a delivery order
Before confirming your order, please make sure the spelling, measurements and delivery details are correct. A small change to a name, date or address after production has started can affect the final result and may add cost. This is especially important for personalised gifts and signage with fine lettering.
If you need delivery to a shop, office park, guest house or event venue, give us the full contact and access details. We will do our part on the production and packing side, but a complete delivery instruction helps the courier get there without unnecessary back and forth.
- Check names, dates and spelling carefully before approval
- Include suburb, street number, unit number and access instructions
- Tell us if the parcel must arrive before a specific event or handover time
