Getting Help With Your Order
If you already have a quote, artwork request or order reference, start there and tell us what stage you are at. Our team will check sizing, wood type, finish options and timing so you know what can be done before production starts. For larger jobs or repeat work, we can also split items into batches so the process stays manageable and delivery stays on track.
- Personal gifts for birthdays, weddings and anniversaries
- Shop signs, layered branding pieces and interior decor
- Bulk orders for events, launches and corporate gifting
Artwork, Logos and Personalisation Checks
Clear artwork makes a big difference to cut quality and engraving detail. If you are sending a logo, names or wording, we check spacing, letter size and whether the design will hold up well in wood. Simple fonts and clean lines usually work best, while tiny details may need adjusting for a neat finish. If something needs changing, we will let you know before we cut, not after.
When you are unsure about layout, Marli or Anele can help with practical options that suit the material and the size of the piece. That keeps the result readable and tidy, especially for signage that needs to be viewed from a few metres away.
Lead Times, Rush Jobs and Seasonal Peaks
Lead times depend on the size of the job, the finish required and how many pieces are on the order. Wedding season, year-end gifting and school events can fill up quickly, so it helps to contact us early. We work through jobs in production order and keep clients updated if a timeline needs to shift.
- Small personalised gifts may move faster than layered signs
- Bulk orders need more time for production and finishing
- Courier time is separate from making time, especially for outlying towns
If your deadline is tight, say so on the enquiry form. We will tell you straight if it can be done or if it is too close for proper finishing.
Courier Packing and Delivery Support
We dispatch from Somerset West to Stellenbosch, Cape Town, Paarl, Hermanus, Gordon's Bay, Strand and Durbanville, with nationwide courier options as well. Leah handles packing so the item is protected against bumps, moisture and rough handling, which matters for wooden products in coastal conditions. We use suitable wrapping and box sizes to help reduce breakage and scuffing in transit.
If a parcel is going to a venue, office or shop front, please make sure the address is complete and someone can receive it. That saves time and avoids missed deliveries.
Care Advice for Wooden Signs and Gifts
Wood is a natural material, so a little care goes a long way. Keep finished pieces away from standing water, strong direct sun and very damp storage areas. In coastal homes around Somerset West, Strand and Gordon's Bay, a dry indoor spot is best. For businesses, dust the piece gently and avoid harsh cleaning liquids that can dull the finish.
- Wipe with a soft dry cloth
- Do not soak engraved or layered items
- Store flat if the piece is not mounted
If you need advice on hanging, sealing or placing a sign, ask before installation and we will recommend what suits the job.
Working With Our Support Team
You will often hear from Lesedi on client updates, Shailen on production detail, and Ruan on finishing questions. Kobus oversees the Somerset West base, with the team working together to keep each order moving from concept to dispatch. We handle support for homes, shops, events and corporate clients, so the advice you get is practical and based on what actually works in wood.
Whether you need a single personalised gift or a full set of event signage, we aim to make the next step clear. Send your request through the enquiry form and include any photos, sizes or wording you already have, it helps us quote accurately.